Support Options
What Level of Support is Best for You?
A great website should feel effortless to maintain. That is why our team handles all technical issues at no additional cost, ensuring your site remains secure, functional, and running smoothly behind the scenes.
When it comes to content updates, we offer flexibility that fits your workflow. You may choose to manage updates yourself with full backend access, or let our team take care of changes through our Website Update Ticket Package, providing hands-on support whenever you need it.
You Do It
Manage Content Updates with Backend Access
We grant all clients backend access to manage and update the page content themselves.
- Includes 1-hour training
- Growing video tutorial library
- We’re always here to help!
We Do It
Website Update Ticket Package
If you don’t want to be bothered making site updates, our team will do them for you.
- Option to pay “per incident”
- Option to pre-purchase 5 Website Update Tickets and receive a 6th one free.
Website Update Package
$125*
- Purchase 5 - Receive 6!
- All requests are documented and tracked
Website Update Tickets
Website Updates are handled through a ticket system. You can choose to pay “Per Incident” at $25 each*, or pre-purchase a Website Update Ticket Package containing 6 tickets for the price of 5. (Receive 1 free). Cost $125.
- Design New Pages / Update Existing Pages
- Add or Remove Team Members
- Add New Images
- Update Groups Pages
- Update Testimonials
- Update Exclusive Promotions
- Update FAQs
- Update Photo Albums
- Create Custom Forms
Pay Per Incident vs. Website Update Ticket Package
Deciding on whether to choose Pay-Per-Incident or pre-purchase a Website Update Ticket Package is up to you. If you want to save money and have our team do the work then the Ticket Package is best – keeping in mind you get one free “update” included. The pre-paid tickets are applied to your account and have no expiration. Contact Us Here to Purchase a Ticket Package.
Pay-Per-Incident is better for agencies that just prefer to pay as you go. We will auto bill the credit card we have on file once the update is completed.
Either way, just complete our Support Form and after reviewing it, we’ll make the updates.
*Note: Each ticket ($25) is worth 20 minutes of our time. If we feel the update request requires more than 20 minutes of our time, unless otherwise specified, we will move forward and bill accordingly, without bothering you. If we feel the request requires more than 40 minutes, we will advise you before proceeding.