Support Options

We offer two Support Options for your website, Basic Support or Advanced Support. Both include support for all technical issues, along with SpoonDrawer’s Maintenance package, that includes nightly backups, security updates, a SSL (security) Certificate, WordPress plugin updates, including Signature Travel Network updates for STN member websites, and all other WordPress-related updates.

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Choosing Your Support Package

Whether you choose Basic or Advanced Support, the maintenance and security updates for your site are included. You simply choose the support package that meets your needs.

Basic Support is for businesses that don’t plan to make a lot of updates to their site. A short list of updates are included but larger one-off requests are considered fee-based. You simply pay for what you want, as you need it.

Advanced Support includes a larger list of requests and is considered SpoonDrawer’s “White Glove” support package.

BASIC SUPPORT PACKAGE

ADVANCED SUPPORT PACKAGE

$ 59

per month

Technical Support Issues
Homepage Video updates
About Us page updates
Simple Page Content updates
Social Media updates
Welcome Area updates
Testimonials updates
Contact Info updates
Telephone Support
One-hour training

$ 69

per month

EVERYTHING IN THE BASIC PACKAGE PLUS:
Edit and Update Pages for You
Setup New Pages
Homepage Slider Image updates
Homepage Featured Content updates
Logo and Graphic updates
Group Page updates
Add Videos to any Webpage
FAQ updates
Photo updates*
Photo Album updates**
Telephone Support
One additional Training per year

Fee-based Support Requests

Items not listed, or more complex items, are considered fee-based support requests, which start at $25 per incident. These include, but are not limited to the following:

Create Specialized Forms
Menu Navigation Changes
Photo Editing / Retouching
Graphic Design

Complex Page Development
Site Redesigns
Additional Training Sessions
Other items not listed

Starter Website Packages

For those agencies purchasing the Starter Website Package, the monthly fee of $39 includes:

Technical Support Issues
About Us page updates
Homepage Video updates
Contact Information updates

Agencies that purchase the Starter Website Package can upgrade to either the Basic or Advanced Support package.