Support Options

We offer two Support Options for your website, Basic Support or Advanced Support. Both include support for all technical issues, along with SpoonDrawer’s Maintenance package, that includes nightly backups, security updates, a SSL (security) Certificate, WordPress plugin updates, including Signature Travel Network updates for STN member websites, and all other WordPress-related updates.


Choosing Your Support Package

Whether you choose Basic or Advanced Support, the maintenance and security updates for your site are included. You simply choose the support package that meets your needs.

Basic Support is for businesses that don’t plan to make a lot of updates to their site. A short list of updates are included but larger one-off requests are considered fee-based. You simply pay for what you want, as you need it.

Advanced Support includes a larger list of requests and is considered SpoonDrawer’s “White Glove” support package.

BASIC SUPPORT PACKAGE

ADVANCED SUPPORT PACKAGE

$ 59

per month

  • Technical Support Issues
  • Homepage Video updates
  • About Us page updates
  • Simple Page Content updates
  • Social Media updates
  • Welcome Area updates
  • Testimonials updates
  • Contact Info updates
  • Telephone Support
  • One-hour training

$ 69

per month

  • EVERYTHING IN THE BASIC PACKAGE PLUS:
  • Edit and Update Pages for You
  • Setup New Pages
  • Homepage Slider Image updates
  • Homepage Featured Content updates
  • Logo and Graphic updates
  • Group Page updates
  • Add Videos to any Webpage
  • FAQ updates
  • Photo updates*
  • Photo Album updates**
  • Telephone Support
  • One additional Training per year

Fee-based Support Requests

Items not listed, or more complex items, are considered fee-based support requests, which start at $25 per incident. These include, but are not limited to the following:

  • Create Specialized Forms
  • Menu Navigation Changes
  • Photo Editing / Retouching
  • Graphic Design
  • Complex Page Development
  • Site Redesigns
  • Additional Training Sessions
  • Other items not listed

Starter Website Packages

For those agencies purchasing the Starter Website Package, the monthly fee of $39 includes:

  • Technical Support Issues
  • About Us page updates
  • Homepage Video updates
  • Contact Information updates

Agencies that purchase the Starter Website Package can upgrade to either the Basic or Advanced Support package.

Get Support Now

*Must have purchased the Stock Photo package
**Must have purchased the Photo Album package

Adam LapsevichSUPPORT OPTIONS