Support and Site Updates

Identify which support package you have and complete the form below.

If the support request you need is not included in your current package, it will be considered a “fee-based” request. If you would like to upgrade your support or to review all support options, please visit the Support Options page.

Review What is Included in Each Support Package

As part of the Monthly Maintenance, all SpoonDrawer websites include nightly backups, security updates, WordPress plugin updates, including Signature Travel Network updates for STN member websites, and any other WordPress updates. All website packages also include support for any technical-related issues. Videos on the homepage can be updated at any time as well by completing the Video Update Form located here.

Basic Support

INCLUDES:

Technical Support Issues
About Us page updates
Simple Page Content updates
Social Media updates
Welcome Area updates
Homepage Video updates
Testimonials updates
Contact Information updates
Telephone Support
One-hour training session

Advanced Support

EVERYTHING IN BASIC PLUS :

Update and Edit Pages
Setup New Pages
Homepage Slider Image changes
Homepage Video updates
Featured Content updates
Logo and Graphics updates
Group Page updates
Videos on Web Pages
FAQ Page updates
Stock or Personal Photos on Web Pages*
Photo Album updates**
Telephone Support
One Additional Training Session

Starter Website ONLY

INCLUDES:

Technical Support issues
About Us page updates
Homepage Video updates
Contact Information updates

Items Considered Fee-Based Support

Items not listed, or more complex items, are considered fee-based support requests, which start at $25 per incident. Contact us with questions.

Create Specialized Forms
Menu Navigation Changes
Photo Editing / Retouching
Graphic Design
Complex Page Development
Site Redesigns
Additional Training Sessions
Other items not listed

COMPLETE THE SUPPORT FORM BELOW

*Must have purchased the Stock Photo package
**Must have purchased the Photo Album package