Support and Site Updates

Identify which support package you have and complete the form below.

If the support request you need is not included in your current package, it will be considered a “fee-based” request.  If you would like to upgrade your support or to review all support options, please visit the Support Options page.


Review What is Included in Each Support Package

As part of the Monthly Maintenance, all SpoonDrawer websites include nightly backups, security updates, WordPress plugin updates, including Signature Travel Network updates for STN member websites, and any other WordPress updates. All website packages also include support for any technical-related issues. Videos on the homepage can be updated at any time as well by completing the Video Update Form located here.

Basic Support

INCLUDES:

  • Technical Support Issues
  • About Us page updates
  • Simple Page Content updates
  • Social Media updates
  • Welcome Area updates
  • Homepage Video updates
  • Testimonials updates
  • Contact Information updates
  • Telephone Support
  • One-hour training session

Advanced Support

EVERYTHING IN BASIC PLUS :

  • Update and Edit Pages
  • Setup New Pages
  • Homepage Slider Image changes
  • Homepage Video updates
  • Featured Content updates
  • Logo and Graphics updates
  • Group Page updates
  • Videos on Web Pages
  • FAQ Page updates
  • Stock or Personal Photos on Web Pages*
  • Photo Album updates**
  • Telephone Support
  • One Additional Training Session

Starter Website ONLY

INCLUDES:

  • Technical Support issues
  • About Us page updates
  • Homepage Video updates
  • Contact Information updates

Items Considered Fee-Based Support

Items not listed, or more complex items, are considered fee-based support requests, which start at $25 per incident. Contact us with questions.

  • Create Specialized Forms
  • Menu Navigation Changes
  • Photo Editing / Retouching
  • Graphic Design
  • Complex Page Development
  • Site Redesigns
  • Additional Training Sessions
  • Other items not listed

COMPLETE THE SUPPORT FORM BELOW

*Must have purchased the Stock Photo package
**Must have purchased the Photo Album package

Adam LapsevichSUPPORT AND SITE UPDATES